Terms of Service
Please read these terms carefully. As a B2B manufacturer specializing in artificial botany, these conditions govern the manufacturing, supply, and export agreements between Shenzhen Jiyuan Flower Co. Ltd and our global partners.
Acceptance of Terms
By placing a purchase order with Shenzhen Jiyuan Flower Co. Ltd ("Supplier", "we", "us"), the purchasing entity ("Buyer", "Distributor", "Retailer") agrees to be bound by these Terms of Service. These terms constitute the entire agreement between the parties, superseding any prior agreements or understandings, unless explicitly modified in a written Sales Contract signed by authorized representatives of both parties.
These terms apply strictly to Business-to-Business (B2B) transactions. We do not sell directly to end-consumers for personal use.
Product Specifications & Tolerances
Our artificial plants are semi-handmade products combining industrial molding with artisanal assembly. Buyers acknowledge the following inherent characteristics:
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✓Natural Variation Products utilizing real wood trunks (e.g., Ficus, Olive trees) will vary in shape, thickness, and texture. No two trunks are identical. This is a feature of high-fidelity realism, not a defect.
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✓Color Accuracy While we strive for consistency, slight color variations may occur between different production batches (dye lots) of fabric or PEVA leaves.
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✓Samples vs. Bulk Pre-production samples are handmade prototypes. Mass production is subject to a standard industrial tolerance of ±5% in dimension and weight.
Orders & Minimum Quantities (MOQ)
All orders are subject to acceptance by Jiyuan Flower. We reserve the right to refuse orders that do not meet our Minimum Order Quantity (MOQ) requirements, which vary by SKU.
Standard MOQ Policy
Generally, 10-50 cartons per item depending on the product size. Mixed container loads (20GP/40HQ) are encouraged to optimize shipping costs. For trial orders below MOQ, a surcharge may apply to cover setup costs.
Payment Terms
Unless otherwise agreed in writing, standard payment terms for international orders are:
30% deposit upon order confirmation, and the remaining 70% balance paid against the copy of the Bill of Lading (B/L).
Irrevocable L/C at sight is accepted for order values exceeding $30,000 USD, subject to bank approval.
Shipping & Incoterms
All prices quoted are FOB Shenzhen (Free on Board) unless explicitly stated as EXW (Ex Works) or CIF (Cost, Insurance, and Freight).
- FOB: Risk of loss or damage passes to the Buyer once the goods pass the ship's rail at the port of Shenzhen.
- Lead Time: Standard production lead time is 30-45 days after receipt of deposit. Peak season (Aug-Dec) lead times may extend to 60 days.
- Packaging: We use standard export cartons. Specialized packaging (e.g., ISTA 3A drop-test approved mail order boxes) must be requested at the quotation stage and may incur additional costs.
Inspection, Claims & Returns
The Buyer is responsible for inspecting goods upon arrival. Any claims regarding quality defects, quantity shortages, or incorrect items must be filed in writing within 15 days of cargo arrival at the destination port.
Claims must include high-definition photos or videos clearly showing the defect and the carton markings. We do not accept returns for unsold inventory. Verified manufacturing defects will be compensated via:
Intellectual Property
OEM/ODM Projects: If the Buyer provides designs, molds, or branding materials, the Buyer warrants that they hold the necessary intellectual property rights. The Buyer agrees to indemnify Jiyuan Flower against any third-party claims of infringement arising from the production of such custom items.
Our Designs: All proprietary designs, molds, and product photography provided by Jiyuan Flower remain our intellectual property and may not be reproduced by other manufacturers without express written consent.
Governing Law
These terms shall be governed by and construed in accordance with the laws of the People's Republic of China. Any disputes arising from these terms shall be settled through friendly negotiation. If negotiation fails, the dispute shall be submitted to the Shenzhen Court of International Arbitration (SCIA).
Need a Signed Copy?
For formal vendor registration or compliance auditing, please contact our sales team to request a stamped version of our Terms of Sales and Business Conduct.